Shipping Policy

Fast, Discreet & Reliable Delivery Across the United Kingdom

At Pharma Select UK, we are committed to delivering your order quickly, safely, and confidentially. This Shipping Policy outlines how we process, ship, and deliver all orders placed through our website. Our goal is to ensure a smooth, secure, and stress-free experience from checkout to delivery.

1. Processing Time

All orders are processed within 24 hours (Monday–Saturday) after payment has been successfully confirmed.

  • Orders placed before 2:00 PM are typically dispatched the same day.

  • Orders placed after 2:00 PM will be shipped on the next working day.

  • Orders placed on Sundays or public holidays will be processed on the following business day.

You will receive an email confirmation once your order has been processed and dispatched.

2. Delivery Options & Estimated Times

We offer fast and reliable UK-wide shipping.

🇬🇧 Standard UK Delivery

  • Delivery time: 2–4 working days

  • Fully discreet packaging

  • No pharmacy names or product details visible

🇬🇧 Express UK Delivery

  • Delivery time: 1–2 working days

  • Priority dispatch

  • Discreet packaging included

🇬🇧 Next-Day Delivery (Where Available)

  • Must be ordered before 12 PM

  • Delivered next working day

  • Fully discreet shipment

  • Not available on Sundays or during national holidays

3. Discreet Packaging

Your privacy is extremely important to us. All orders are shipped in:

  • Plain, unbranded packaging

  • No medication names on the label

  • No company branding or pharmacy details

Only your name, address, and required courier information will appear on the package.

4. Shipping Fees

Shipping costs are calculated at checkout and depend on your selected delivery option.

Typical fees:

  • Standard Delivery: £4.99

  • Express Delivery: £7.99

  • Next-Day Delivery: £9.99

⚠️ Shipping fees are non-refundable once your order has been dispatched.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email (for Express or Next-Day deliveries).

Tracking allows you to monitor your shipment in real time.

Standard delivery may or may not include tracking depending on courier availability.

6. Failed Delivery Attempts

If a courier attempts delivery and you are unavailable:

  • They may leave a calling card

  • They may reattempt delivery

  • They may hold your parcel at a local collection point

If a parcel is returned to us due to repeated failed delivery attempts, additional shipping fees may apply for reshipment.

7. Incorrect Address Information

Please make sure your shipping address is complete and accurate before completing your order.

Pharma Select UK is not responsible for:

  • Delays caused by incorrect address information

  • Lost parcels due to wrong or incomplete addresses

  • Additional reshipping costs

8. Lost, Delayed, or Damaged Packages

Although rare, if your order experiences issues during transit:

Lost Packages

If your parcel does not arrive within the expected timeframe:

  • Contact us within 7 days of the estimated delivery date

  • We will investigate with the courier

  • A replacement or refund will be provided depending on the outcome

Damaged Packages

If your parcel arrives damaged:

  • Take clear photos of the packaging and product

  • Contact our support team within 48 hours

  • We will arrange a replacement or solution

Delayed Packages

Delays may occur during peak seasons, postal strikes, or severe weather. These delays are outside of our control, but we will assist where possible.

9. International Shipping

At the moment, Pharma Select UK ships only within the United Kingdom.

If international shipping becomes available later, we will update this page accordingly.

10. Contact Information

If you have questions or concerns about your delivery, our support team is here to help.

📧 Email: sales@pharmaselectuk.com
🕒 Response Time: Within 24 hours