Frequently Asked Questions (FAQ) – Pharma Select UK
Welcome to the Pharma Select UK FAQ section. Here you will find answers to the most common questions about our products, ordering process, shipping, payments, and policies.
If you need further assistance, feel free to contact our support team at:
📧 sales@pharmaselectuk.com
1. What is PharmaSelect UK?
Pharma Select UK is a trusted online pharmacy offering weight loss medications, pain relief treatments, sleeping pills, antidepressants and nerve pain products. We deliver fast, discreet, and safe medication across the United Kingdom.
2. Are your products genuine and pharmacy grade?
Yes. All items we supply are authentic, high-quality, pharmacy-grade medications sourced from reliable partners. We do not sell counterfeit or low-quality products.
3. Do I need a prescription to order?
Most items on our website can be purchased without uploading a prescription, but you should always consult your healthcare provider before using any medication. We do not provide medical advice.
4. How do I place an order?
Simply browse your desired product category, add items to your cart, and complete checkout using our secure payment system. You will receive an order confirmation email immediately.
5. What payment methods do you accept?
We accept secure online payment via trusted third-party processors. Your card information is encrypted and never stored on our servers.
6. How long does delivery take?
Delivery times depend on your selected option:
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Standard UK Delivery: 2–4 working days
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Express UK Delivery: 1–2 working days
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Next-Day Delivery: Available for orders placed before 12 PM
All shipments are sent in plain, discreet packaging.
7. Is the packaging discreet?
Absolutely. Your privacy is our priority. All orders arrive in plain, unbranded packaging with no product names or pharmacy labels.
8. Do you ship outside the UK?
At this time, Pharma Select UK only ships within the United Kingdom.
9. Can I track my order?
Yes. Express and Next-Day orders include tracking numbers once dispatched. Standard delivery may or may not include tracking depending on courier availability.
10. What should I do if my order is delayed?
Delivery delays can happen due to courier issues, weather, or postal strikes. If your package has not arrived within the expected timeframe, contact us and we will investigate promptly.
11. What happens if my package is lost?
If your parcel is confirmed lost after courier investigation, we will issue:
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A replacement shipment, or
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A full refund
Please notify us within 7 days of the estimated delivery date.
12. What if my order arrives damaged?
If your package arrives damaged:
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Take clear photos
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Contact us within 48 hours
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Include your order number
We will quickly arrange a replacement or suitable solution.
13. Can I return or exchange an item?
No. Due to safety, hygiene and regulatory reasons, we do not accept returns or exchanges on medications.
14. Can I cancel my order?
Orders can only be cancelled if they have not been processed or shipped.
If already dispatched, the order cannot be cancelled or refunded.
15. What if I provided the wrong shipping address?
If the address is incorrect, please notify us immediately.
We cannot guarantee changes after dispatch.
Packages returned due to incorrect addresses may require additional reshipping fees.
16. Are my personal details safe?
Yes. Pharma Select UK uses SSL encryption, secure servers, and strict data protection protocols.
We do NOT share, sell or distribute your information to third parties.
17. Will my order appear on my bank statement discreetly?
Yes. We use privacy-protected billing descriptors so nothing related to medication or pharmacy appears on your bank statement.
18. What should I do if I received the wrong item?
Contact us within 48 hours with photos of the item received.
We will send the correct product at no additional cost.
19. How do I contact customer support?
You can reach us anytime at:
📧 sales@pharmaselectuk.com
We aim to respond within 24 hours.
20. Does Pharma Select UK provide medical advice?
No. We do not offer medical or clinical advice.
All product descriptions are for educational purposes.
Please consult a licensed healthcare professional before using any medication.
Still Have Questions?
We’re here to help.
Contact us directly at:
📧 sales@pharmaselectuk.com