Privacy Policy

Last Updated: 19/06/2023

This Privacy Policy explains how Pharma Select UK (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from pharmaselectUK.com.

Your privacy is extremely important to us. We are committed to safeguarding your personal data and ensuring a safe, transparent, and secure shopping experience.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information needed to process your orders, provide customer support, and improve your experience.

1.1. Information You Provide Directly

When you place an order or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Details (processed securely via third-party payment providers; we do NOT store full card details)

  • Order history and purchase details

1.2. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking technologies

  • Pages viewed

  • Time spent on the site

  • Website navigation behaviour

1.3. Cookies & Tracking

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyse site traffic

  • Customize your browsing experience

  • Enable secure checkout

You can disable cookies at any time in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Order Processing

  • Confirming and delivering your order

  • Sending order and shipping confirmations

  • Preventing fraudulent transactions

2.2. Customer Support

  • Responding to your inquiries

  • Resolving issues or complaints

  • Providing guidance about products or orders

2.3. Website Improvements

  • Enhancing site performance

  • Fixing bugs or errors

  • Analysing user behaviour to improve user experience

2.4. Legal & Security Obligations

  • Preventing fraud

  • Ensuring secure checkout

  • Complying with legal requirements where applicable

We do not sell your personal information to third parties.

3. How We Protect Your Information

We use advanced technical and security measures to protect your data, including:

  • SSL encryption on all website pages

  • Secure payment processing via trusted third-party providers

  • Firewall and anti-malware protection

  • Restricted internal access to customer information

  • Encrypted data storage where applicable

Your personal information is stored securely and used only for legitimate business purposes.

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

4.1. Payment Providers

To process your payments securely.

4.2. Shipping & Courier Services

To deliver your orders safely and discreetly.

4.3. Professional Service Providers

Including website hosting, analytics, and fraud prevention partners.

4.4. Legal Requirements

If required by law, regulation, or court order.

We never sell or rent your information to third parties.

5. Data Retention

We retain your information only for as long as necessary:

  • To fulfil your order

  • To provide customer support

  • For legal, accounting, and reporting obligations

  • To maintain accurate order records

Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access – request a copy of your data

  • Right to Correction – update inaccurate or incomplete info

  • Right to Deletion – request removal of your data

  • Right to Restrict Processing – limit how we use your data

  • Right to Object – opt out of certain uses

  • Right to Data Portability – request transfer to another service

  • Right to Withdraw Consent (for marketing cookies, etc.)

To exercise any of these rights, contact us at:
📧 sales@pharmaselectuk.com

7. Email Communications & Marketing

We may send emails related to:

  • Order confirmations

  • Delivery updates

  • Account notifications

  • Customer support replies

Marketing emails are optional and require consent.

You may unsubscribe at any time by clicking the link at the bottom of any marketing email.

8. Children’s Privacy

Pharma Select UK does not knowingly collect or store information from individuals under the age of 18. Our services are intended for adults only.

9. Third-Party Links

Our website may contain links to third-party websites for convenience or information.
We are not responsible for the privacy practices or content of external sites.

We encourage you to read the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to:

  • Reflect changes in our services

  • Comply with updated legal requirements

  • Improve clarity and security

Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions, concerns, or data requests related to this Privacy Policy, please contact us at:

📧 Email: sales@pharmaselectuk.com