Returns & Refunds Policy

Thank you for shopping at Pharma Select UK. We aim to deliver high-quality medications with fast, discreet, and reliable service. Because we deal with health-related and consumable products, our Returns & Refunds Policy is designed to protect both customer safety and product integrity.

Please read the policy carefully before placing your order.

1. No Returns on Medications (For Safety Reasons)

Due to strict health, hygiene, safety, and regulatory guidelines, we cannot accept returns on any:

  • Medications

  • Weight loss injections

  • Painkillers

  • Sleepers

  • Antidepressants

  • Nerve pain or epilepsy medications

  • Consumable or ingestible health products

Once an order has been shipped, it cannot be returned or reused, even if unopened.

This ensures customer safety and maintains product integrity.

2. Refund Eligibility

Although returns are not allowed, refunds may be approved in specific situations:

You may qualify for a refund if:

✔ Your package is lost in transit

If your order does not arrive within the stated delivery timeframe, and tracking confirms the issue, we will investigate and provide:

  • A replacement shipment, or

  • A full refund

✔ Your item arrives damaged

If your package is damaged during delivery:

  • Provide clear photos of the damage

  • Contact us within 48 hours of receiving the parcel

We will quickly arrange a replacement or refund.

✔ You received the wrong item

In the rare event that you receive an incorrect product:

  • Contact us within 48 hours

  • Provide photos of the incorrect item

We will resend the correct product at no cost to you, or issue a refund.

3. Non-Refundable Situations

Refunds will not be issued for the following cases:

  • You provided an incorrect or incomplete address

  • You no longer need or want the product after it has shipped

  • Delays caused by courier services beyond our control

  • Failure to collect or receive the package resulting in a return to sender

  • Items removed from packaging, tampered with, or used

  • Order cancellations after dispatch

Please check your shipping details carefully before confirming your order.

4. Order Cancellation

You may cancel an order only if it has not yet been processed or dispatched.

To request a cancellation, contact us immediately:

📧 Email: sales@pharmaselectuk.com

If the order has already been shipped, it cannot be cancelled or refunded.

5. Lost Packages

If your order appears lost:

  1. Contact us within 7 days of the expected delivery date.

  2. We will open an investigation with the courier.

  3. Once confirmed lost, we will offer:

    • A replacement order, or

    • A full refund

Your satisfaction and peace of mind are important to us.

6. Damaged Orders

If your package arrives damaged:

  • Take clear photos of the outer packaging and contents

  • Email us within 48 hours

  • Include your order number and details

We will process a replacement or refund as quickly as possible.

7. Refund Processing Time

If your refund is approved:

  • Refunds are processed within 3–7 business days

  • Funds will be returned using the same payment method used at checkout

  • Processing time may depend on your bank or card provider

We will notify you by email once the refund has been issued.

8. Discreet Reshipments (Where Applicable)

If replacement items are approved for lost or damaged orders, they will be shipped:

  • Fast

  • Free of charge

  • In the same discreet, unbranded packaging as the original order

9. Contact Us for Returns & Refund Support

Our team is here to help with any issues regarding delivery, damaged parcels or missing items.

📧 Email: sales@pharmaselectuk.com
🕒 Response Time: Within 24 hours
📍 Location: United Kingdom